Telephones - Usage Guides

Service Description

Telephone Usage

For information about:

  • Moving phones
  • Phone and voicemail instructions
  • Conference calls
  • Phone manuals

How to Access Service

Use the appropriate button to access the Telephone Usage Guides.

Telephone Usage Guides

Alcatel Phone Reference Sheet

More guides

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Alcatel Phone Reference Sheet

INTERNAL CALL: Dial 4-digit directory number.
EXTERNAL CALL: Dial 9 + phone number.

LINE HOLD: If you are on a call and another call rings in, press the ringing line to put first call on hold. You will then be connected to the ringing party.
GROUP HOLD: When on a call, press HOLD key to place caller in group hold for group members to pickup.

TRANSFER: While the caller is on the line, dial the 4-digit directory number of the person you wish to transfer to. You may announce the call if you wish (caller will NOT hear the announcement); hang up to complete the transfer. If you initiated a call that you would like to transfer, press TRANSFER then dial the 4-digit directory number.
TRANSFER TO VOICE: While caller is on the line, dial the 4-digit directory number of the person you wish to transfer to, then press *9. Hang up to complete the transfer to voicemail.

CONFERENCE: While caller is on the line, press the 2nd-line key. Dial the next phone number, press CONF to join the calls together. To add up to 5 more callers, press CONF, then dial the number, and press CONF to add.

DIRECT PICK-UP: Press PICK UP or dial *72 and the ringing phone’s directory number.
GROUP PICK-UP: Dial *73 to pick up any ringing phone in your group.

DND / PRIVACY: To make your phone ring busy to internal callers and go to voicemail for external callers, press DND or PRIVACY and your password (0000).

CALL FORWARD: Press FORWARD and dial the forward destination or dial the forward code (*60-63) and the forward destination.
CANCEL FORWARD: Press FORWARD or dial the forward cancel code (*64).

STORED NUMBER: While on a call, press STORE # to store the number in memory for one use. To use the feature, press STORE # to dial the number.

LOCK OR UNLOCK: To lock or unlock your phone-set, press *77 and then enter your password (0000).

DEACTIVATE/REACTIVATE: To move your phone from one place to another, deactivate by pressing *55. (Press apply if applicable.) Unplug phone and move to new location. Reactivate by plugging in, lifting the handset, entering extension number, and a password of “0000”. Hang up the handset. Phone will ring. Pick up and immediately replace handset then the display will show date and time.

PARK: While a caller is on the line, press the PARK key or dial the park code (*75) and the park number (usually your directory number).
PARK PICKUP: Press the PARK key and dial the park number or dial the park code (*75) and the park number.

Table of Codes

Action Code
Direct outside line 9
Display-adjustment *67
Do not disturb (privacy button is better) *78
Forward immediately *60
Forward on busy immediately *61
Forward on no answer *62
Forward on busy or no answer *63
Cancel forward *64
Remote forward *88
Cancel remote forward *65
Direct call pickup *72
Group call pickup *73
Lock *77
Park call / retrieve *75
Voicemail access *9
Wake-up / appointment reminder *80
Cancel wake-up / appointment reminder *81

More Guides

Conference Calls

Dial-in Conference Calls

A dial-in conference call can be scheduled through Telephone Services.  This type of call can handle over 100 simultaneous callers.  Please contact Telephone Services to schedule this conference group and receive a number to call into.  This is the easiest conference group to use.

3 or 6 Party Conference Call

The three party conference is the most basic conference and the beginning steps for the six party conference.  The six party conference call will work for up to six people (you and five others). This is a simple conference call option.

3 or 6 Party Conference Call Instructions

Three Party Conference Call

4010 (Easy Phone), 4020 (Premium Phone) and 4035 (Advanced Phone)
  1. Have first call on line 1
  2. Pickup line 2 and make second call.
  3. Press CONF Button.
4029 & 4039 (Newest Phones)
  1. Make first call.
  2. Begin dialing second call (this will automatically put the first caller on hold).
  3. When second person answers, press CONFERENCE Button on display screen.  (4029 phones may have to press the down arrow button to view 'CONFERENCE' on the display.)

Six Party Conference Call (Up to 6 People)

4010 (Easy Phone) and 4020 (Premium Phone)
  1. Follow instructions for Three Party Conference call above.
  2. Press the CONF button and dial the next number.
  3. When the party you dialed answers, press the CONF button again and everyone is now in the Add-on Conference.
  4. For each additional number (up to 6 total including you) repeat steps 4 and 5.
4035 (Advanced Phone)
  1. Follow instructions for Three Party Conference call above.
  2. Press the Add-on dynamic button.
  3. Dial next number.
  4. When that party answers, press the INSERT dynamic key.
  5. For each additional number (up to 6 total including you) repeat steps 2 thru 4.
4029 & 4039 (Newest Phones)
  1. Follow instructions for Three Party Conference call above.
  2. To add more people, press CONFERENCE button again and dial next number.
  3. When the party you dialed answers, press CONFERENCE button again.  (Now everyone is in an Add-on Conference).
  4. For each additional number (up to 6 total including you) repeat steps 2 thru 4.

My Messaging

My Messaging uses the IMAP4 protocol to share your voicemail messages through an email client.  This does not remove the voicemail from your box.  The voicemail will not be deleted from your box unless you delete it in either place.

Voicemail messages appear as a wave file attachment in the client and can be saved or forwarded to wherever the user desires.

To get access to My Messaging please contact Telephone Services to give you the appropriate rights.

Please click on the following link to get account setup instructions for Outlook 2016.  You may also follow these instructions with a few modifications for other clients.

OUTLOOK 2016 INSTRUCTIONS

Moving a Phone

Deactivation:

Before a phone can be unplugged/moved, it must be deactivated properly.

  1. Dial *55
  2. Dial password: 0000 (That's four zeros. Not to be confused with your voicemail password.)
  3. Press 'Apply' button if applicable (4029/8029s and 4039/8029s only)
  4. Unplug your phone

If you forgot to deactivate your phone before unplugging/moving it, go back to the original spot, plug the phone back in, and then follow the above instructions. Telephone Services can deactivate a phone if you cannot find the original spot.

Reactivation:

  1. Plug your phone in
  2. Lift the receiver/handset
  3. When asked to enter your "station number", dial your 4-digit extension
  4. Dial password: 0000
  5. Hang up

The phone will ring 2 or 3 times. When the date and time appear on the display, your phone is ready to use.