For information about:
Contact the Service Desk
Submit a Service Request
Call Us (801) 863-8888
Phone Support Hours: Monday-Friday 7:00am - 6:00pm
INTERNAL CALL: Dial 4-digit directory number.
EXTERNAL CALL: Dial 9 + phone number.
LINE HOLD: If you are on a call and another call rings in, press the ringing line to put first
call on hold. You will then be connected to the ringing party.
GROUP HOLD: When on a call, press HOLD key to place caller in group hold for group members to
pickup.
TRANSFER: While the caller is on the line, dial the 4-digit directory number of the person you
wish to transfer to. You may announce the call if you wish (caller will NOT hear the
announcement); hang up to complete the transfer. If you initiated a call that you
would like to transfer, press TRANSFER then dial the 4-digit directory number.
TRANSFER TO VOICE: While caller is on the line, dial the 4-digit directory number of the person you wish
to transfer to, then press *9. Hang up to complete the transfer to voicemail.
CONFERENCE: While caller is on the line, press the 2nd-line key. Dial the next phone number, press CONF to join the calls together. To add up to 5 more callers, press CONF, then dial the number, and press CONF to add.
DIRECT PICK-UP: Press PICK UP or dial *72 and the ringing phone’s directory number.
GROUP PICK-UP: Dial *73 to pick up any ringing phone in your group.
DND / PRIVACY: To make your phone ring busy to internal callers and go to voicemail for external callers, press DND or PRIVACY and your password (0000).
CALL FORWARD: Press FORWARD and dial the forward destination or dial the forward code (*60-63) and the forward destination.
CANCEL FORWARD: Press FORWARD or dial the forward cancel code (*64).
STORED NUMBER: While on a call, press STORE # to store the number in memory for one use. To use the feature, press STORE # to dial the number.
LOCK OR UNLOCK: To lock or unlock your phone-set, press *77 and then enter your password (0000).
DEACTIVATE/REACTIVATE: To move your phone from one place to another, deactivate by pressing *55, and a password of “0000”. (Press apply if applicable.) Unplug phone and move to new location. Reactivate by plugging in, lifting the handset, entering extension number, and a password of “0000”. Hang up the handset. Phone will ring. Pick up and immediately replace handset then the display will show date and time.
PARK: While a caller is on the line, press the PARK key or dial the park code (*75) and the park number (usually your directory number).
PARK PICKUP: Press the PARK key and dial the park number or dial the park code (*75) and the park number.
| Action | Code |
| Direct outside line | 9 |
| Display-adjustment | *67 |
| Do not disturb (privacy button is better) | *78 |
| Forward immediately | *60 |
| Forward on busy immediately | *61 |
| Forward on no answer | *62 |
| Forward on busy or no answer | *63 |
| Cancel forward | *64 |
| Remote forward | *88 |
| Cancel remote forward | *65 |
| Direct call pickup | *72 |
| Group call pickup | *73 |
| Lock | *77 |
| Park call / retrieve | *75 |
| Voicemail access | *9 |
| Wake-up / appointment reminder | *80 |
| Cancel wake-up / appointment reminder | *81 |
A dial-in conference call can be scheduled through Telephone Services. This type of call can handle over 100 simultaneous callers. Please contact Telephone Services to schedule this conference group and receive a number to call into. This is the easiest conference group to use.
The three party conference is the most basic conference and the beginning steps for the six party conference. The six party conference call will work for up to six people (you and five others). This is a simple conference call option.
My Messaging uses the IMAP4 protocol to share your voicemail messages through an email client. This does not remove the voicemail from your box. The voicemail will not be deleted from your box unless you delete it in either place.
Voicemail messages appear as a wave file attachment in the client and can be saved or forwarded to wherever the user desires.
To get access to My Messaging please contact Telephone Services to give you the appropriate rights.
Please click on the following link to get account setup instructions for Outlook 2016. You may also follow these instructions with a few modifications for other clients.
Before a phone can be unplugged/moved, it must be deactivated properly.
If you forgot to deactivate your phone before unplugging/moving it, go back to the original spot, plug the phone back in, and then follow the above instructions. Telephone Services can deactivate a phone if you cannot find the original spot.
The phone will ring 2 or 3 times. When the date and time appear on the display, your phone is ready to use.
