Overview

REFUND POLICY

The tuition refund policy is established by the Utah State Board of Regents and amended by each college or university to fit their programs. Utah Valley University refunds to students who withdraw from school or drop classes as follows:

Semester:

  • Through the 100% refund date published on the Student Timetable ....100%
  • After the 100% refund date published on the student Timetable....0%

Exact dates for semester, block, and weekend classes can be found on the Student Timetable.

Students must drop classes or completely withdraw by the published 100% Refund Deadline in order to have the charges removed from their account. Students who withdraw after that date will not receive a refund. If a student has not paid his or her charges for the semester, he or she will continue to owe the University for these charges and will be subject to collections procedures if left unpaid.

Changes in enrollment may affect Financial Aid eligibility and amounts received.  Financial Aid awards may be pulled back when dropping courses, thus increasing the amount owed.

A Petition to the Refund Policy Form can be obtained from the Office of the Registrar or visit the Registration website.

REFUND CHECKS

  • Financial Aid Credit Balances stemming from Title IV Federal Student Aid are processed on a daily basis beginning no earlier than 10 days prior to the start of each semester.
  • Tuition refunds from payments other than Title IV are processed weekly after the 100% Drop Deadline for the semester (See Student Timetable for exact dates).
  • Tuition refunds resulting from a credit card payment will be refunded back to the credit card used for payment; however, Utah Valley University reserves the right to issue the refund in the form of a check if deemed necessary and appropriate.
  • Tuition refunds paid by personal check or processed by ACH will be subject to a three-week waiting period (calculated from the date the check was posted for payment).
  • Refund of tuition paid by a third party will be returned to the organization unless requested otherwise by the third party organization.

eRefund Enrollment

eRefund Enrollment

eRefund (or Direct Deposit) is the fastest way for students to receive their refund or financial aid disbursement. Instead of waiting 1-2 weeks for a check, the funds are deposited directly into the bank account of the student’s choice, generally within two business days. Students in need of a checking or savings account can visit Utah Community Credit Union, located on campus in the Student Center. 

eRefund Instructions for Student Refunds

  1. Log into myUVU.
  2. Click on your name in the upper right corner.
  3. On the drop-down, click on the Settings Icon (the gears)
  4. Click on eRefund Enrollment at the bottom of the list
  5. If you are enrolling for the first time, click on Start. If you're changing your bank information, click Change.
  6. Enter your bank routing number and account number and select Checking or Savings.
  7. Please double-check your numbers before you submit to ensure the funds go to the correct account.
  8. Click submit.

**In order to discontinue your e-Refund, send an e-mail to bursar@uvu.edu or contact the Bursar's Office at 801-863-7200.

Refund Checks & Affidavits

Reporting a Lost Check

When students request the replacement of a check issued by Utah Valley University that has been lost, they will need to complete an affidavit. An Affidavit is a sworn statement of fact voluntarily given and witnessed by a notary.  

Students are encouraged to wait a minimum of 10 business days before completing the affidavit to ensure it has had sufficient time to reach the student. A $25.00 stop check fee will be assessed for affidavits requested earlier than 21 days of the check date. If students would like to avoid the $25.00 fee, they can enroll in direct deposit and the fee will be waived. The student must enroll in direct deposit before submitting the affidavit for the fee to be waived. There is no cost after 21 days have passed.

Submitting an affidavit does not guarantee that the check can be replaced.

REFUND CHECKS

Completing an Affidavit

In Person

The easiest way to complete an affidavit is to come to the cashier windows in BA-108. The Cashier will assist the student in completing the affidavit; the form will then be notarized in the same office, the Cashier's Office. Notary services for the affidavit are free of charge. Once it has been notarized, the student will turn in the original affidavit to the Cashier's Office and the process of researching the lost check can begin.

Online

If distance from UVU makes it impractical for students to come to campus to complete the affidavit, they can find the form online.

      1. Before completing the affidavit, the student will need to obtain the check number of the lost check from the UVU Cashier. This can be done by phone (801-863-8298) or through email (bursar@uvu.edu).
        • When contacting the UVU Cashier, the student will be asked to provide identifying information as well as the date of the lost check and the amount.
        • Check date and amount can be found by reviewing the student account in Tuition Payment Plus. For more information on viewing the student account, see View My Bills.
      2. The student should complete ALL information on the affidavit up to the signature line, then print the completed form. Do not sign the form yet.
      3. The completed affidavit must be signed in the presence of a Notary Public. When the form has been notarized, the ORIGINAL form should be mailed to our office. We cannot accept faxed or emailed copies. Once the original form is received by our office, the process of researching the lost check can begin. Completed affidavits can be mailed to:

Utah Valley University
Bursar’s Office MS 108
800 West University Parkway
Orem, UT  84058
 

All correspondence regarding the status of lost checks and affidavits will be sent through the student’s myUVU gmail.

ONLINE AFFIDAVIT FORM

Avoiding Lost Checks

eRefund

eRefund (or direct deposit) is the fastest and most secure way for students to receive their refund or financial aid disbursement. eRefund eliminates the possibility of a check lost in the mail or the lengthy 1-3 week wait for the check to arrive. Instead, funds are deposited directly into the student’s bank account, usually within 2 business days. The need for an affidavit disappears when a student is enrolled in direct deposit. To find out how to enroll, please scroll up to the eRefund Enrollment section of this page.

Keep Addresses Updated

Refunds are sent to the local address the student has provided in myUVU. The only way UVU knows that a student has moved is if the student updates his address. Students have the opportunity to update their address each semester when they begin the registration process. In addition, they can also easily view and update their address information through myUVU.

To Update Your Address:                                                        

  1. Log in to myUVU
  2. Click on your name in the upper right corner
  3. Click on the gear icon (User Settings)
  4. Click Address(es) and Phone(s)

Stale Dated Checks

A check is generally considered stale dated if it was written more than six months prior to being presented to a bank or other financial institution. Checks issued by Utah Valley University cannot be cashed after 6 months from check date. For issues relating to stale dated checks, please contact the Cashier's Office.