We assess our current position, identify ways to increase our engagement with the higher education community, and build a reputable presence in the industry.
We mentor students, providing them with meaningful opportunities to gain experience and boost their careers!
Everyone benefits when we personally and professionally engage with our university community and the technology industry.
We transform and elevate our services with the power of AI and machine learning. We imagine the possibilities and pursue them.
We streamline and simplify the university's technology. By enforcing standardization, we create a uniform experience for all students, faculty, and staff.
Processes, technology, equipment, paperwork, and other "first-day" resources are optimized and easily accessible.
UVU's mobile app provides students with essential services and critical information, allowing them to manage their academic careers via mobile devices.
UVU's employee app helps employees manage complex tasks and responsibilities by providing streamlined access to information and services.
No matter where students are, we provide the technology and information they need to interact with the university and manage their education.
Our communication standards, methods, and processes are easy to access, understand, and act on. Dx communications are clear, concise, consistent, and coordinated.
By making data more accessible across our organization, we drive better outcomes and create incredible innovations.
We are sensitive to the challenges of hybrid meetings, yet we have solutions that balance technology, meeting design, and culture to create a seamless experience for all participants.
We answer users' questions and lead them to solutions through chatbots, machine learning, and AI.
We intercept and address issues by taking responsibility for and proactively monitoring our systems.
We are committed to providing reliable network and cellular access to all students and faculty across every UVU campus. To achieve this, we test equipment consistently and pursue partnerships with cell vendors.
Students, faculty, and staff are able to understand what technologies we offer, access self-service tools, and request help when they encounter exceptions.
Our database tracks all our configuration items (hardware and software components used in IT services) and the relationships between them. This data helps us make confident decisions about purchasing, maintenance, upgrades, and more.
Our comprehensive business continuity plans guide us through crises, thus ensuring that the university remains operational and that students, faculty, and staff can access the services they need.
We engage in business process improvements that optimize how we work. Individuals in Dx play a pivotal role in this effort by optimizing, documenting, and digitizing their processes.
Data governance helps us to understand who owns, has access to, can view, and interprets the data. Additionally, it enables us to make data available for self-service and share it with relevant stakeholders.
Accurate and automatic data updates guarantee that information (especially relating to people in Dx) is reliable, safe, and accessible.
By thoughtfully planning update cycles and notifying those affected, we ensure that everyone's experiences with infrastructure and classroom technology are reliable, predictable, and easy.
Our customers' needs are first and foremost in our minds as we design services and processes. Rather than making systems convenient for us, we prioritize the customers' experiences and perspectives.
Our software development and testing processes follow best practices. Industry standards dictate how we program, develop, and test our products, software, systems, services, and job descriptions.
We document and publish our blueprints for architecture standards. When building services, we adhere to our standards.
We have a perfect understanding of our financial situation and a clear vision of where we want to go with our products and services. We use data to maintain what we have, innovate on our offerings, and plan for the future.
