Frequently asked Questions

Why are we doing this?

This section explains the purpose behind the move to Pathify, what problems it solves, and how it improves the overall digital experience. Our goal is to be transparent about the reasons for the change and how it benefits students, faculty, and staff.

Why are we doing this?

Access and Login

This section covers how users access the new platform, including login credentials, mobile app updates, and what information is available before logging in. It is designed to answer common access questions and reduce confusion during the transition.

Access and Login

Navigation and Usability

This section helps users understand how to move through the new platform, find tools and resources, and customize their experience. It focuses on helping users quickly get comfortable and confident using the new interface.

Navigation and Usability

Customization and Personalization

This section explains how users can tailor their dashboard and content to better fit their individual needs, making the experience more relevant, efficient, and personalized.

Customization

Mobile Experience

This section highlights how Pathify improves the mobile experience, what changes users can expect in the app, and how mobile and desktop views stay aligned to provide a consistent experience across devices.

Mobile Experience

Integrations and Tools

This section explains how campus tools and systems connect within Pathify, including access to platforms like Canvas, email, Teams, and other essential services.

Integrations & Tools

Visual and Accessibility Changes

This section outlines design updates and accessibility improvements that make the platform easier to use, more inclusive, and compliant with accessibility standards.

About Visual Changes

Training and Support

This section provides information about available training resources, help documentation, and support channels to assist users before, during, and after the transition.

Training and Support

Data, Content, and Reliability

This section covers how users access the new platform, including login credentials, mobile app updates, and what information is available before logging in. It is designed to answer common access questions and reduce confusion during the transition.

Data, Content and Reliability

Change Management

This section explains how users can tailor their dashboard and content to better fit their individual needs, making the experience more relevant, efficient, and personalized.

Change Management